Privacy Policy

Alphainvestzo Inc. Home Renovations

PIPEDA Compliant Privacy Protection for Your Home Renovation Projects

At Alphainvestzo, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last Updated: August 01, 2025
Effective Date: August 01, 2025

1. Information We Collect

Personal Information You Provide

Contact Information: Name, email address, phone number, mailing address
Project Details: Property information, renovation preferences, budget ranges, project timelines
Communication Records: Messages, emails, phone call notes, consultation notes
Payment Information: Billing address, payment method details (processed securely through third-party providers)

Information Collected Automatically

Website Usage: Pages visited, time spent, click patterns, referral sources
Device Information: IP address, browser type, operating system, device identifiers
Location Data: General geographic location based on IP address

2. How We Use Your Information

Service Delivery

Provide renovation consultations and quotes
Schedule appointments and site visits
Manage project timelines and communications
Process payments and invoicing
Provide customer support and follow-up

Communication

Send project updates and notifications
Respond to inquiries and requests
Share renovation tips and insights
Send newsletters (with your consent)
Conduct customer satisfaction surveys

Business Operations

Improve our services and website
Analyze usage patterns and preferences
Maintain business records and compliance
Protect against fraud and security threats
Comply with legal obligations

Legal Requirements

Comply with Ontario privacy laws
Meet construction industry regulations
Respond to legal requests and subpoenas
Maintain insurance and bonding records
Fulfill tax and accounting obligations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following limited circumstances:

Service Providers & Contractors

We may share information with trusted partners who help us deliver our services:

Subcontractors and trade professionals working on your project
Material suppliers and vendors
Payment processors and financial institutions
Insurance providers and bonding companies
Professional consultants (architects, engineers, designers)

Legal Requirements

We may disclose information when required by law or to protect our rights:

In response to court orders, subpoenas, or legal processes
To comply with government regulations and inspections
To protect against fraud, security threats, or illegal activities
To enforce our terms of service or contracts
In connection with business transfers or acquisitions

With Your Consent

We may share information in other situations with your explicit consent:

Testimonials and case studies (with your permission)
Marketing partnerships and referral programs
Industry publications and awards submissions
Social media features and sharing

4. Data Security

Our Security Commitment

We implement industry-standard security measures to protect your information.

Technical Safeguards

SSL/TLS encryption for data transmission
Secure servers and databases
Regular security updates and patches
Firewall protection and intrusion detection

Administrative Safeguards

Limited access on need-to-know basis
Employee privacy training and agreements
Regular security audits and assessments
Incident response and breach notification procedures

Important: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

5. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and understand how you use our site.

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly:

Session management and security
Form submission and contact functionality
Shopping cart and quote requests
Language and accessibility preferences

Analytics Cookies (Optional)

These help us understand how visitors use our website:

Google Analytics for website traffic analysis
Page views, bounce rates, and user journeys
Popular content and service interests
Device and browser information

Marketing Cookies (Optional)

These cookies help us show you relevant content and ads:

Social media integration and sharing
Retargeting and remarketing campaigns
Personalized content recommendations
Third-party advertising platforms

Managing Your Cookie Preferences

You can control cookies through:

Browser Settings: Most browsers allow you to block or delete cookies through their settings menu.
Our Cookie Banner: You can adjust your preferences using our cookie consent banner when you first visit our site.

6. Your Privacy Rights

Under Ontario and Canadian Privacy Laws

You have important rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

Right to Access: Request a copy of the personal information we have about you, including how we use it and who we share it with.
Right to Correct: Request corrections to any inaccurate or incomplete personal information we have about you.
Right to Delete: Request deletion of your personal information, subject to legal and business requirements.
Right to Restrict: Request that we limit how we use your personal information in certain circumstances.
Right to Portability: Request a copy of your personal information in a structured, commonly used format.
Right to Object: Object to certain uses of your personal information, including marketing communications.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within 30 days.

Email Privacy Team: info@alphainvestzo.com
Call: (289) 224-1104

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.

Active Projects

During active renovation projects:

Project duration + 2 years
For warranty and support
Legal and insurance requirements

Completed Projects

After project completion:

7 years for tax records
10 years for construction records
As required by Ontario law

Marketing Data

For marketing communications:

Until you unsubscribe
3 years of inactivity
Or upon request for deletion

Secure Deletion Process

When we delete your information:

Data is permanently removed from our active systems
Backup copies are securely overwritten during routine cycles
Physical documents are shredded using cross-cut methods
Electronic media is wiped using industry-standard methods

8. Third-Party Services

Important: Our website and services integrate with third-party platforms. Each has their own privacy policies that govern how they handle your information.

Analytics & Tracking

Google Analytics: Website traffic and user behavior analysis
Google Tag Manager: Marketing tag management
Facebook Pixel: Social media advertising and retargeting
Hotjar: User experience and heatmap analysis

Communication Tools

Mailchimp: Email marketing and newsletters
Calendly: Appointment scheduling
Zoom: Virtual consultations and meetings
Twilio: SMS notifications and reminders
Zoho Mail: Professional email communication
Zoho CRM: Customer relationship management
Zoho Desk: Customer support and ticketing
Zoho Meeting: Video conferencing and webinars

Payment Processing

Stripe: Credit card and online payment processing
PayPal: Alternative payment methods
Ingenico: Point-of-sale and card payment terminals
Clover: Mobile payment processing and POS systems
Finance It.io: Flexible payment plans and financing options
QuickBooks: Invoicing and accounting
Interac: Canadian e-transfer services

Social Media

Facebook: Social media integration and sharing
Instagram: Photo sharing and project showcases
LinkedIn: Professional networking and content
Google Business: Local business listings and reviews
Threads: Text-based social media engagement
X (Twitter): Real-time updates and customer service
Pinterest: Home design inspiration and project galleries
TikTok: Short-form video content and tutorials
YouTube: Video content and tutorials

Third-Party Privacy Policies

We encourage you to review the privacy policies of these third-party services:

9. Children’s Privacy

Age Restriction

Our services are not intended for children under 18 years of age.

Our Commitment

We do not knowingly collect personal information from children under 18
Our website and services are designed for adult homeowners and contractors
We require parental consent for any services involving minors’ living spaces

If We Discover Child Information

If we become aware that we have collected personal information from a child under 18:

We will delete the information immediately
We will not use the information for any purpose
We will not share the information with third parties
We will notify parents/guardians if contact information is available

Parents and Guardians

If you believe your child has provided us with personal information, please contact us immediately:

Email Privacy Team: info@alphainvestzo.com
Call: (289) 224-1104

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about any changes that may affect your privacy rights.

How We Notify You

Email notification to registered users
Prominent notice on our website
Updated “Last Modified” date
Social media announcements for major changes

Types of Changes

Minor Changes: Clarifications, contact updates, or formatting improvements
Material Changes: Changes to data collection, use, or sharing practices
Legal Updates: Changes required by new laws or regulations

Your Options

When we make material changes to this policy:

You will have 30 days to review the changes before they take effect
You can contact us with questions or concerns about the changes
You can opt out of certain data uses if the changes affect your preferences
You can request deletion of your information if you disagree with the changes

Version History

Version 4.0 – Current: August 01, 2025
Version 3.0: March 15, 2024
Version 2.1: January 10, 2024

11. Contact Us About Privacy

We’re here to help with any privacy questions or concerns you may have. Our privacy team is committed to addressing your inquiries promptly and thoroughly.

Privacy Team Email

For all privacy-related inquiries:
info@alphainvestzo.com
Response time: Within 24 hours

Phone Support

Speak directly with our privacy officer:
(289) 224-1104
Mon-Fri: 9AM-5PM EST

Mailing Address

For formal privacy requests:
Alphainvestzo Privacy Officer
155-2 King Street West
Unit 250
Hamilton, ON L8P 4S0
Canada

What to Include in Your Request

Your full name and contact information
Description of your privacy concern or request
Any relevant dates or project information
Preferred method of response

Response Timeline

General Inquiries: 24 hours
Access Requests: 7 days
Deletion Requests: 14 days
Complex Matters: 30 days

Frequently Asked Privacy Questions

What personal information does Alphainvestzo collect during home renovations?

We collect contact information (name, email, phone, address), project details (property information, renovation preferences, budget), communication records, and payment information necessary to provide our Ontario home renovation services.

Is Alphainvestzo PIPEDA compliant for Canadian privacy laws?

Yes, we fully comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy regulations. We implement appropriate safeguards and only collect information necessary for our renovation services.

How long does Alphainvestzo keep customer information after renovation completion?

We retain project information for 7 years for tax purposes and 10 years for construction records as required by Ontario law. Marketing data is kept until you unsubscribe or after 3 years of inactivity.

Can I request deletion of my personal information from Alphainvestzo?

Yes, you have the right to request deletion of your personal information, subject to legal and business requirements. Contact our privacy team at info@alphainvestzo.com or (289) 224-1104 to make a deletion request.

Does Alphainvestzo share customer information with subcontractors?

We may share necessary project information with trusted subcontractors, suppliers, and trade professionals working on your renovation. All partners are bound by confidentiality agreements and privacy requirements.

How does Alphainvestzo protect customer data during home renovation projects?

We use SSL/TLS encryption, secure servers, regular security updates, firewall protection, limited access controls, employee privacy training, and regular security audits to protect your information throughout the renovation process.